Survey

Video Overview

The 'Survey' question type, commonly referred to as a 'Likert' question, is used to gather survey data using the same scale for more than one question or statements. This will gather people's opinions and improvements to products or company aspects can be made accordingly.

The scale is set at the top of each column and up to six can be added. The most common 'Likert' scale is five, with the sixth item being used for a 'N/A' ( not applicable ) item. Up to eight items or statements can be entered and these are displayed as rows.

This question is similar to the ' Agreement' question type. Only one statement can be reviewed in an 'Agreement' question type, but up to eight can be included in a 'Survey' question.

Have a look at this question type in an example form.

Question Settings

Columns: Edit the information displayed in the columns at the top of the table. Input your opinion scale choices in this section.

Rows: Edit the information displayed in the rows at the side of the table. Input your statement choices in this section.

Select Response Type: Edit the display of the choices allowing the respondent to select one or more options. 'Allow Single Response Only' (radio buttons) is a single select option, and 'Allow Multiple Responses' (check-boxes) allows for more than one option to be selected.

Use Cases

Multiple Statements with the Same Answer Scale

When you have multiple statements under the same category, a similar answer scale can be used in this table format. This scale can gather quick and straightforward answers from your own customers in order to improve specific aspects.

Rating Scale

You can ask the respondent to rate any statement, product or service. The first column is the default scale for this question type. This table lists examples of what the rating scale could be:

Agreement	Frequency	Importance	Quality	Likelihood
Strongly Agree	Always	Very Important	Excellent	Definitely
Agree	Often	Important	Good	Probably
Neutral	Sometimes	Moderately Important	Fair	Possibly
Disagree	Rarely	Slighlty Important	Poor	Probably Not
Strongly Disagree	Never	Unimportant	Very Poor	Definitely Not