Assets

The 'View List' option will display all mailing list entries in your list. In this page you will find a table with all entry email adresses and additional entry information in each field column. The mailing list asset allows for eight additional fields and will display if the recipient has 'Opted-Out' or if the email has bounced (usually due to an invalid email domain). At the end of the table, you will find a drop-down menu box with an 'Edit' and 'Delete' option for the specific mailing list entry.

The 'Add Entry' option is where you would create a new mailing list recipient. Simply enter their email adress into the top row and additionally input the field information for each row.

The 'Import List' option enables you to upload a file containing the email addresses and any other field information you wish to use within your mailing list. This file can be uploaded via:

• An excel spreadsheet (.xls/.xlsx) file, with the email address in column 1, and the user defined data in columns 2-7 of the first sheet in your spreadsheet.
• A comma separated value (.csv) file, with each field separated by a comma and a new line separating records.
• A text file (.txt) can be used If you want to add a list of email addresses quickly, then create a text file with each email address on a new line and upload it.

You can choose whether you would like to import the file to replace the current mailing list entries or to append the list. 

The 'Export List' option allows you to download the specific Mailing List entry details, and the encrypted URL for each specific respondent.

Download Mailing List Only: This will download the specific mailing list with all of the entries data in a Spreadsheet.

Download Mailing List with URLs: Select a form from the drop-down menu list and export your mailing list entries data to a Spreadsheet. An encrypted URL will be input into the spreadsheet containing any hidden data that you have as parameters listed from the mailing list.

The 'List Settings' option allows you to edit the mailing list title and pre-define a field name for up to eight user defined fields (Field 1 - Field 8). It is not necessary to name the user defined fields but it will be easier to maintain your emails and reports if they are set up.

The user defined fields can be incorporated throughout a form, making it personal to the respondent.

The 'Subscribe Form' feature is the easiest method to allow respondents to signup to your mailing list. This feature will embed a 'Subscribe to our mailing list' option to any web page. Simply copy and paste the code provided into your web page and style it to match your site.

Once a respondent has subscribed to the mailing list via the website feature, an email will be sent to confirm their request before adding it to the list. User defined fields can also collect additional details automatically if they preset to the mailing list.

The 'Bounce Report' will display any information regarding 'bounced' (rejected) emails. The columns in the report table are defined as:

• Email: The respondents email address.
• Opt-Out: If the respondent has chosen to stop receiving emails via the mailing list, it will be displayed here.
• Bounced: If the mail sent out has 'bounced', it means there was a sending error and it could not be processed.
• Bounce Type: The reason as to why the sent mail was rejected and the error status.
• Action: There are a number of different reasons as to why email would appear as bounced, but they can be grouped into hard bounces and soft bounces:
  • Hard bounces: Where the email cannot be delivered ever to the address and can result from the mailbox being closed, or usually a typo in the mail address.
  • Soft bounces: Usually be resolved by re-sending later that day. Additional reasons for soft bounces can be a full mailbox, an out-of-office auto-responder, or a temporary network problem.